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Customer support

Help choosing products and managing orders

Get help with product selection, shipping, returns, and product care. For personal purchase enquiries, use the contacts below.

How can we help?

Before contacting us

Have your order number and product name ready. Do not send payment passwords, card numbers, or other sensitive information by email.

Shipping and dispatch
Free shipping on orders of ₩50,000 or more. Orders paid by 13:00 on weekdays dispatch that day, excluding weekends and public holidays.
Exchanges and returns
Requests can be made within 7 days of delivery. Check the FAQ and product details for eligibility and shipping fees.
Read the FAQ

For distribution, bulk purchasing, or OEM/ODM cooperation, use our separate business contact. Business enquiries